Shipping and Digital Delivery Policy

Effective date: August 13, 2026

Thank you for choosing Arthur’s Creatives. This policy explains how digital products, custom services, and any physical products offered through our Shopify store are delivered.

Digital Products and Downloads

Most products offered by Arthur’s Creatives are digital and do not require physical shipping. Digital products may include Shopify theme code, website templates, design files, graphics, guides, software files, and other downloadable materials.

After payment is successfully completed, customers will normally receive access to their digital product through the order confirmation page, a download link, or the email address provided during checkout. In some cases, delivery may take up to 24 hours because of payment verification, file preparation, system delays, or security review.

Customers are responsible for entering a complete and accurate email address during checkout. If a download link or delivery email is not received, please check your spam or junk folder before contacting us.

Custom Services

Custom websites, applications, Shopify themes, designs, and AI automation systems are not instant-download products and are not physically shipped.

Project files, website access, source code, designs, credentials, documentation, and other completed materials will be delivered electronically according to the timeline and milestones stated in the customer’s proposal, invoice, service agreement, or project confirmation.

Project completion dates are estimates unless a deadline has been confirmed in writing. Delivery may be affected by project complexity, requested revisions, third-party platforms, or delays in receiving required content, credentials, approvals, or feedback from the customer.

Physical Products

Arthur’s Creatives primarily sells digital products and professional services. If a physical product is offered, its shipping methods, charges, and estimated delivery times will appear on the product page or during checkout.

Physical products may be shipped separately from digital products or services purchased in the same order.

Order Confirmation and Tracking

Customers will receive an order confirmation at the email address entered during Shopify checkout.

Digital products do not include carrier tracking numbers. When a physical product is shipped, tracking information will be provided when available.

Incorrect Information or Delivery Problems

Please contact us promptly if an incorrect email address was entered or a digital product cannot be accessed. We will make reasonable efforts to verify the purchase and resend or restore access.

Arthur’s Creatives is not responsible for delays caused by incorrect customer information, email filtering, unavailable third-party platforms, internet interruptions, or circumstances outside our reasonable control. However, we will work with customers in good faith to resolve legitimate delivery problems.

Contact Us

For questions regarding an order or digital delivery, please contact Arthur’s Creatives:

Email: AllArthursBusinesses@gmail.com
Phone: 813-755-7590
Alternate phone: 813-314-7561

Please include your name, order number, purchase email address, and a brief description of the problem so we can assist you promptly.